handy interactive interface

handy guest engagement package

Call-to-action features like handy Push Messaging allow hotels to influence guest awareness to a whole new extent, while handy’s POS system directly boosts utilization and revenue potential by giving guests fully mobile access to hotel services.
PUSH MESSAGING
POS System
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handy analytics toolkit

handy enables hotels to harness data to understand and serve guest preferences on an unprecedented level, with handy’s analytics platform unlocking new horizons for boosting guests’ loyalty and transforming the in-stay hotel experience.
handy ANALYTICS
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handy guest satisfaction and knowledge suite

By harnessing handy’s onboard TripAdvisor review API, hotels can increase both the quantity and quality of guest feedback, boosting TripAdvisor ratings by an average of 0.31 points. Guests can also tap into handy’s proprietary selection of LUXOS luxury lifestyle and destination guides to better understand their locales than ever before.
TRIPADVISOR REVIEWS
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handy facilities optimization platform

There’re always improvements to be made to the utilization and offerings of hotel facilities, whether across F&B, MICE, the spa, and more – the SmartDock provides comprehensive data tracking with direct tie-ins to handy’s connective, content, and services-based solutions, allowing hotels to assess performance and take action via a single unified platform.
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Convert visitors to new guest by up to 25%

The best way to encourage direct bookings on your hotel website. handy ICON integrates easily with your website and tracks conversation every step of the way via HotelPortal.

Hear it straight from our hotel partners

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What handy has achieved for hotels

Watch our story
Sitting as we do as a gateway to Asia, The Fullerton Hotel Singapore serves a diverse array of guests. To enable our guests to have a seamless experience in Singapore, handy’s offers a comprehensive resource. It allows us to understand our guests’ habits and preferences simply and easily.”
Cavaliere Giovanni Viterale
General Manager
As one of the leading cities in Asia, our guests are from all over the world. For many visitors we have served, we’ve noticed some shared challenges they all face – inconvenient methods of communication, not knowing where to go, or what to do. handy’s been a quantum leap forward in helping our guests solve these issues comprehensively, and in helping us help them as well. Moreover, we’ve never had a more useful method to understand our guests’ habits and preferences – handy’s Content Management System lets us view our guest behaviors like never before.”
Mr. Melvin Lim
General Manager
Ever since handy enters the Hong Kong market, we’ve followed its evolution with great interest. Now, as a full-fledged partner, we’ve been able to appreciate the versatility and value it offers to our guests, as well as to us. While everyone’s heard about its usefulness to recreational travelers looking to have their eyes opened to Hong Kong, we’ve also seen it be of immeasurable help to business travelers, for whom convenient connectivity and access to knowledge is key.”
Philip Yu
General Manager
As a leading hotel in one of the world’s historic and cultural capitals, we’ve always looked to go beyond providing the best service possible not only within our premises, but beyond them as well, and to help our guests fully appreciate the majesty of Istanbul. Thanks to handy, we’ve been able to make that a reality for the first time – it’s just as easy to reserve a boat trip on the Bosporus as it is to order room service anywhere, anytime in this great city. Pragmatically speaking, it’s also been a solid revenue driver for us – in addition to being willing to pay more for handy, it’s a great means of enabling easier access to an expanded array of services on hand.”
Rui Reis
General Manager
St. Regis, Istanbul
For business or leisure travellers, Pan Pacific Singapore is a leading 5-star hotel in Singapore that is strategically located in the vibrant Marina Bay, next to unique shopping, entertainment, cultural and historical landmarks, offering guests stylish and spacious accommodation with state-of-the art technology. We are very excited to introduce handy as another special service for our guests and with its unprecedented functionality, user friendliness and rich content, we expect that it will be well-received and will contribute to the overall positive stay experience for our guests.”
Gino Tan
Area General Manager Singapore and General Manager
Having deployed handy across all of our hotels over the past six months, I’m happy to say that it’s succeeded in both enhancing our guests’ experience and unlocking new revenue opportunities for us. Our guests can rest easy knowing that they’re in good hands when looking for places to go or things to do, and we can involve ourselves in helping them more than ever. It’s a virtuous cycle, really – increased engagement begets better service, greater income, and ultimately a deeper understanding of how we can work best for our guests.”
Ramesh Arora
Managing Director
Over the years of our history, we’ve always kept an eye out for any means that would let us provide nothing less than the highest quality of service and understanding of our guests. With handy, we have an exciting channel that lets us uphold the highest of traditional service standards for a new, digital generation of guests, each of whom expects to be constantly connected socially as well to their destination of choice. Never has it been easier to explore the scenic Singapore River vicinity, reserve high tea whilst shopping in Orchard Road, or to contact our concierge for assistance from anywhere in Singapore.”
Mr. Vincent Le Gorrec
General Manager
As part of our commitment to deliver excellent guest experience, we are constantly exploring new innovations to provide an enhanced and memorable stay for our guests. handy is proven to be a great addition for us towards that end, where it has been especially helpful in increasing guest satisfaction and consequently, bringing a positive impact on our review scores.”
Mr. Tuncay Bockin
General Manager